Privacy Policy
Effective Date: 5 June 2025
Company Name: Treklodge (Pty) Ltd
Website: www.treklodge.co.za
Treklodge respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws. This policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services.
1. What Information We Collect
We may collect the following types of personal information:
Contact Information – name, phone number, email address, physical address
Booking Information – details related to your glamping stay, preferences, and any special requirements
Payment Information – billing details (Note: credit card details are processed securely by third-party payment providers and are not stored by us)
Technical Data – IP address, browser type, time zone, location, and how you interact with our site (collected via cookies and analytics tools)
2. How We Use Your Information
Your personal information is used for the following purposes:
To process bookings and communicate with you about your stay
To respond to enquiries or customer service requests
To send booking confirmations, updates, and promotional content (only if you opt in)
To improve the performance and usability of our website
To comply with legal obligations
3. Disclosure of Information
We will never sell your personal data. Your information may be shared with:
Service providers (e.g., payment gateways, booking platforms) for operational purposes
Legal authorities, if required by law or to protect our rights
Marketing platforms, but only if you have opted in to receive promotional content
All third-party providers are obligated to keep your data secure and process it only for the purposes specified.
4. Data Security
We take data protection seriously and implement industry-standard safeguards including:
Secure Sockets Layer (SSL) encryption
Restricted access to your personal information
Regular system monitoring and updates
However, no online system is 100% secure. You use this website at your own risk.
5. Your Rights Under POPIA
As a data subject, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to the processing of your information
Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, please contact us at info@treklodge.co.za
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. You may disable cookies via your browser settings, but some features of the site may not function properly as a result.
7. Retention of Data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
9. Policy Updates
This policy may be updated from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website signifies acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@treklodge.co.za
Phone: 079 039 9576
Address: Unit 8, Oval Park, 17th Avenue, Maitland, 7405